Secret Sounds offers a unique and sociable working environment.  Our peeps are rich in experience, culturally and musically savvy – if you don’t relate to our industry, you’ll have a hard time resonating with our business and connecting with our team.

Our offices are open and easygoing, full of like-minded work mates, and our jobs offer competitive pay, flexible working and essential workplace tools like a Macbook, office ping-pong and visiting friendly canines.

CURRENT POSITIONS:

Job Title: Audience Liaison Manager – Festivals

Location: Byron Bay

We’re looking for an enthusiastic & capable individual to join the team as Audience Liaison Manager – Festivals, based in our Byron Bay office.

The successful candidate will coordinate all customer/patron enquiries via email and socials in relation to Secret Sounds’ festival inventory. In addition they will be responsible for the management of festival loyalty programs such as Splendour Members, Friends of Falls and any other relevant programs.

Key Responsibilities & Duties:

  • Monitor and promptly respond to email / website enquiry channels for all Secret Sounds Festivals;
  • Monitor Festival social channels and respond promptly to any general enquiries, comments or private messages in relation to the Festivals;
  • Report trends, recurring points of confusion or angst amongst the Festival social media audiences and enquiries coming through via various Festival communication channels;
  • Report to manager any recurring enquiries so that communication channels can be updated or clarified;
  • Provide information and clarification on aspects of the festivals such as ticketing, line up, timetables, transport, location etc. in response to enquiries;
  • Ensure that correct information has been posted via all festival communication channels and immediately work to resolve any incorrect information that may have been communicated / posted;
  • Protect the integrity of the Festivals’ Facebook pages and defuse complaints and hostility;
  • Develop customer service procedures and standards for dealing with enquiries;
  • Manage Crowdfind software for Lost & Found at Festivals, and oversee procedures for Lost Property pre, during and post event;
  • Provide briefing notes for Info staff at Festivals;
  • Answer all  incoming calls to the Byron Bay office;
  • Meet and greet visitors at the Byron Bay office;
  • Book and receive couriers at Byron Bay office;

 Skills, Experience and Attributes

  • Minimum of 2 years’ experience in customer service | customer relations, preferably within the music industry;
  • Proven customer service skills and ability to successfully manage challenging situations to positive outcomes;
  • High level of computer literacy in Apple Mac and MS Office software and social media platforms;
  • Strong organisational skills with the ability to multi-task and prioritise across multiple projects;
  • Excellent written and verbal communication skills and attention to detail is a must;
  • An awareness of different stakeholders and an ability to sensitively manage messaging, relationships and situations;
  • Reliable, friendly and positive can do attitude;
  • A genuine team player, willing to wear any hat as needed;
  • Demonstrated passion for music.

To Apply:

Please send your resume and cover letter to [email protected]


Job Title: Account Manager

Division/dept: Commercial Rights & Brand Services (Sponsorship)

Reports to: Director- Integration & Client Services

Location: Sydney

Main Purpose

An exciting opportunity has become available to join our commercial rights division, responsible for developing and executing the brand partnerships of Splendour in the Grass, Falls Festival and other Secret Sounds assets.

key responsibilities and duties

  • Managing end to end client campaigns including; account management, internal and external stakeholder engagement and running client WIP’s
  • Communicating client’s goals, needs, requirements and requests and translating into a detailed client brief with the help and collaboration of your teammates
  • Manage timelines for pitch responses with internal teams
  • Be an integral part of client presentations and pro-actively identify additional revenue opportunities from our clients.
  • Contributing to the creative idea generation for all clients that will deliver ROI
  • Client billing negotiations as required (supported by Client Services Director)
  • Supporting the role out of client campaigns at events, including but not limited to; acting as a key on ground contact for clients where required and Hosting competition winners including backstage tours and artist meet and greets

skills and experience

  • 2+ years agency experience in a similar or related role
  • Ability to work autonomously and hit the ground running in a dynamic role
  • Campaign management and event-related experience
  • Experience in direct client management
  • Comprehensive understanding and experience in the digital and social media landscape
  • Excellent written, verbal communication and relationship building skills
  • Excellent attention to detail
  • Experience with briefing creative team for client campaigns
  • You will need to be available outside of usual business hours during peak event periods
  • Ability to work collaboratively with internal agency teams including creative and experiential

What’s on Offer

This is a great opportunity to join a highly-regarded team during a period of growth and expansion. The successful candidate will enjoy a collaborative environment which is down to earth and outcomes focused and lots of amazing music related perks

If you’re excited about this opportunity, send your CV with covering letter telling us how your skills and experience match the requirements to [email protected].

Thanks for your interest – please note due to the large volume of applications received only shortlisted candidates will be contacted.


Job Title: Operations Manager

Division/dept: Commercial Rights & Brand Services (Sponsorship)

Reports to: Director- Integration & Client Services

Location: Sydney

Main Purpose

An exciting opportunity has become available to join our commercial rights division, responsible for developing and executing the brand partnerships of Splendour in the Grass, Falls Festival and other Secret Sounds assets.

key responsibilities and duties

Managing and providing support to the integration team and overall fulfilment of sponsor partnerships including:

  • Ticketing and accreditation coordination
  • Communication and promotional rights coordination
  • Stakeholder approvals
  • Stakeholder and client reporting
  • Administration
  • Liaison with stakeholders including promoters, brands and agencies, venues and licensees
  • Supporting the role out of sponsor activations at events, including:
    • Acting as a key on ground sponsorship contact for the promoter, sponsors and relevant site personnel were required (in association with Production team)
    • Confirming deliveries across all shows pre-event
    • Alcohol management support
    • Assisting the production team where required
    • Travel to locations around Australia to work on music festivals, tours and events throughout the year.

skills and experience

  • Extensive experience in a similar role
  • Proven track record in ability to manage multiple projects within a fast-paced, creative and challenging environment
  • Strong client relationship skills
  • Self-motived and results driven with the ability to work in a fast-paced, high-performance environment
  • Excellent communication and interpersonal skills
  • Music industry experience

What’s on Offer

This is a great opportunity to join a highly-regarded team during a period of growth and expansion. The successful candidate will enjoy a collaborative environment which is down to earth and outcomes focused and lots of amazing music related perks

If you’re excited about this opportunity, send your CV with covering letter telling us how your skills and experience match the requirements to [email protected].

Thanks for your interest – please note due to the large volume of applications received only shortlisted candidates will be contacted.