Secret Sounds offers a unique and sociable working environment.  Our peeps are rich in experience, culturally and musically savvy – if you don’t relate to our industry, you’ll have a hard time resonating with our business and connecting with our team.

Our offices are open and easygoing, full of like-minded workmates, and our jobs offer competitive pay, flexible working and essential workplace tools like a MacBook, office ping-pong and visiting friendly canines.


 

CURRENT VACANCIES

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Job Title: Tour Marketing Coordinator
Division/s: Secret Sounds Group
Reports To: Tour Marketing Manager
Location: Melbourne

Closes: Wed 30 Mar 2022 

Secret Sounds is one of Australia’s largest and most dynamic music groups, spanning many segments of the music industry. With a full-time team of 75+, we produce the country’s pre-eminent music & arts festivals, manage our own venues and represent the interests of over 250 leading domestic and international artists across labels, publishing, touring, public relations, commercial rights/sponsorship, artist management and booking agency businesses.

Our marketing team are currently searching for a keen music lover to join our marketing team. The core function of the role is the development and execution of marketing campaigns across our key channels of communication, with particular focus and responsibility for social and digital channels across Secret Sounds touring & venue projects. The role is based in Melbourne.

As the Tour Marketing Co-ordinator your core responsibilities would include the following:

  • Manage organic and paid social media across the Secret Sounds touring brand
  • Coordinate, implement multichannel marketing strategy to drive page engagement and ticket sales – Facebook, IG, TikTok, SnapChat, YouTube, Twitter, LinkedIn
  • Coordinate digital content strategy, liaising with internal and external design teams
  • Coordinate curation and distribution of digital marketing materials
  • Social media analytics across Facebook, IG, TikTok, SnapChat, YouTube, Twitter, LinkedIn
  • Reporting to wider group with overall marketing ideas and campaign structure
  • Social media strategy budget management
  • Copywriting –  socials, EDM, website
  • Lead outward facing community engagement
  • Manage the email marketing strategy, including content creation, audience segmentation, list management, user acquisition and analytics
  • Backend website management, including content upload and google analytics
  • Ensure Google Analytics / Tag Manager, Facebook Pixels, email subscriptions are functioning correctly at all times by liaising with necessary technical partners
  • Assist in audience data management via our Secret Sounds CRM
  • Manage onsite touring content & curate / distribute via key digital channels
  • Mange booking agency Village Sounds socials and website (FB, IG, Twitter)
  • Assist in implementation & management of traditional media channels
  • Assist in the creation of all marketing assests with the design team
  • Support Secret Sounds venue marketing set-up & initiatives
  • Assist Festival marketing when needed
  • Lead & support across administration tasks – finance / WIP / etc.

Key Selection Criteria: 

  • A passion for music and an understanding of the Australian music landscape
  • A good understanding of creative multi-channel content and marketing campaigns
  • A flexible attitude to working hours, especially around event launches and show days
  • Reliable, motivated, and energized by a fast-paced work environment
  • Must have advanced, English written and verbal skills and be able to adapt writing to suit the tone of voice of our tours

Experience Requirements: 

  • 1-3 years’ experience working across digital marketing campaigns preferred
  • Technical platform knowledge across: Google Marketing Products (Tag Manager / DCM / Ad Words / Analytics) & Facebook Ad’s Manager
  • Bonus: Microsoft Office Suite (Excel, Power Point, Outlook), Adobe Design Suite, WordPress, CRM Management

Job title: Ticketing Assistant
Division/dept: Festival Ticketing
Reports to: Director – Ticketing and Ticketing Manager
Location: Melbourne
Employment Term: Contract (12 months)

Closes: 21st Jan 2022

Secret Sounds is one of Australia’s largest and most dynamic music groups, spanning many segments of the music industry. With a full-time team of 75+, we produce the country’s pre-eminent music & arts festivals, manage our own venues and represent the interests of over 250 leading domestic and international artists across labels, publishing, touring, public relations, commercial rights/sponsorship, artist management and booking agency businesses.

Our Ticketing Division are currently searching for a highly motivated, well organised and passionate staff member with outstanding attention to detail, to join the team in Melbourne on a 12 month fixed term contract.

Main purpose

To assist the Ticketing Coordinator and Ticketing GM with ticketing and accreditation for Splendour in the Grass, Falls Festival and other external festival clients (Currently Laneway Festival & CMC Rocks).

Key responsibilities and duties

  • Liaising with ticket agents for sales to customers;
  • Customer service assistance;
  • Onsite event work;
  • Complimentary ticket requests and issuing;
  • Accreditation requests and production/distribution.

Skills and experience

  • Minimum of 1 year experience in a similar role, music/events/entertainment industry preferred.
  • Strong computer literacy –proficiency across Outlook, Word. High level of Excel skills required.
  • Ability to communicate effectively (written and verbally) in a manner consistent with the culture and across all levels;
  • Outstanding organisational and time management skills with the ability to multi-task and prioritise;
  • Proven ability to work to tight deadlines, in high pressure situations.
  • Proven ability to maintain confidentiality, exercise discretion, sensitive to relationships and situations;
  • Strong attention to detail;
  • Demonstrated passion for music

Detailed responsibilities, but not limited to;

  • Pass, Wristband, Car Pass, and Comp ticket list management;
  • Assist with online ticket sale page build and testing;
  • Pass production (creating, printing and distribution);
  • Postage of all accreditation packs;
  • Create and manage master accreditation spreadsheets and documents;
  • Pass request form updates;
  • Answer ticketing enquiries forwarded from customer submissions via festival info lines and ticket agent;
  • Forward industry email to approved purchasers;
  • Produce a ‘time capsule’ for each event including all accreditation items;
  • Assist with coordinating all artwork for event pass board creation;
  • Assist with ensuring pass forms submitted are in line with forecasted requests;
  • Compile record label requests;
  • Assist with social media enquiries during on sale periods;
  • Update printed info on tickets & compile info for EDM’s/other communications to customers/database;
  • Liaising with guest services on show days;
  • Compile credit card chargeback details with ticketing agent;
  • Format comp ticket uploads for ticketing system;
  • Compile post event accreditation summaries;
  • Manage ticketing team calendar, travel diary etc;
  • Meeting minute taking;
  • General office administration. Ordering, expenses etc;
  • Care-take of higher-level roles when Ticketing Coordinator is on annual leave;
  • And more tasks not listed above

 

To apply, please send a resume to [email protected]

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