Secret Sounds offers a unique and sociable working environment.  Our peeps are rich in experience, culturally and musically savvy – if you don’t relate to our industry, you’ll have a hard time resonating with our business and connecting with our team.

Our offices are open and easygoing, full of like-minded workmates, and our jobs offer competitive pay, flexible working and essential workplace tools like a MacBook, office ping-pong and visiting friendly canines.




Job title: Ticketing Assistant

Division/dept: Festival Ticketing
Reports to: Director – Ticketing and Ticketing Manager
Location: Melbourne
Employment Term: Contract (12 months)

Secret Sounds is one of Australia’s largest and most dynamic music groups, spanning many segments of the music industry. With a full-time team of 75+, we produce the country’s pre-eminent music & arts festivals, manage our own venues and represent the interests of over 250 leading domestic and international artists across labels, publishing, touring, public relations, commercial rights/sponsorship, artist management and booking agency businesses.

Our Ticketing Division are currently searching for a highly motivated, well organised and passionate staff member with outstanding attention to detail, to join the team in Melbourne on a 12 month fixed term contract.

Main purpose

To assist the Ticketing Coordinator and Ticketing GM with ticketing and accreditation for Splendour in the Grass, Falls Festival and other external festival clients (Currently Laneway Festival & CMC Rocks).

Key responsibilities and duties

  • Liaising with ticket agents for sales to customers;
  • Customer service assistance;
  • Onsite event work;
  • Complimentary ticket requests and issuing;
  • Accreditation requests and production/distribution.

Skills and experience

  • Minimum of 1 year experience in a similar role, music/events/entertainment industry preferred.
  • Strong computer literacy –proficiency across Outlook, Word. High level of Excel skills required.
  • Ability to communicate effectively (written and verbally) in a manner consistent with the culture and across all levels;
  • Outstanding organisational and time management skills with the ability to multi-task and prioritise;
  • Proven ability to work to tight deadlines, in high pressure situations.
  • Proven ability to maintain confidentiality, exercise discretion, sensitive to relationships and situations;
  • Strong attention to detail;
  • Demonstrated passion for music

Detailed responsibilities, but not limited to;

  • Pass, Wristband, Car Pass, and Comp ticket list management;
  • Assist with online ticket sale page build and testing;
  • Pass production (creating, printing and distribution);
  • Postage of all accreditation packs;
  • Create and manage master accreditation spreadsheets and documents;
  • Pass request form updates;
  • Answer ticketing enquiries forwarded from customer submissions via festival info lines and ticket agent;
  • Forward industry email to approved purchasers;
  • Produce a ‘time capsule’ for each event including all accreditation items;
  • Assist with coordinating all artwork for event pass board creation;
  • Assist with ensuring pass forms submitted are in line with forecasted requests;
  • Compile record label requests;
  • Assist with social media enquiries during on sale periods;
  • Update printed info on tickets & compile info for EDM’s/other communications to customers/database;
  • Liaising with guest services on show days;
  • Compile credit card chargeback details with ticketing agent;
  • Format comp ticket uploads for ticketing system;
  • Compile post event accreditation summaries;
  • Manage ticketing team calendar, travel diary etc;
  • Meeting minute taking;
  • General office administration. Ordering, expenses etc;
  • Care-take of higher-level roles when Ticketing Coordinator is on annual leave;
  • And more tasks not listed above


To apply, please send a resume to [email protected]