Secret Sounds offers a unique and sociable working environment.  Our peeps are rich in experience, culturally and musically savvy – if you don’t relate to our industry, you’ll have a hard time resonating with our business and connecting with our team.

Our offices are open and easygoing, full of like-minded workmates, and our jobs offer competitive pay, flexible working and essential workplace tools like a MacBook, office ping-pong and visiting friendly canines.


 

CURRENT VACANCIES

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Job Title: Ticketing Coordinator (12-month contract)
Location: Melbourne

Closes: Friday 21 January 2022 

Our Ticketing Division are currently searching for a highly motivated, well organised and passionate staff member with outstanding attention to detail, to join the team in Melbourne on a 12 month fixed term contract.

Key responsibilities and duties:

  • Liaising with ticketing agents to create & manage event or tour builds for venues & promoter;
  • Liaising with ticketing agents to confirm available announce & onsale schedules for promoter;
  • Reporting of ticket sales to internal and external contacts;

Skills and experience:

  • Minimum of 1 year experience in a similar role, music/events/entertainment industry essential.
  • Strong computer literacy –proficiency across Outlook, Word. High level of Excel skills required.
  • Ability to communicate effectively (written and verbally) in a manner consistent with the culture and across all levels;
  • Outstanding organisational and time management skills with the ability to multi-task and prioritise;
  • Proven ability to work to tight deadlines, in high pressure situations.
  • Proven ability to maintain confidentiality, exercise discretion, sensitive to relationships and situations;
  • Strong attention to detail;
  • Demonstrated passion for music

Detailed responsibilities, but not limited to;

  • Liaising with ticketing agents to create & manage event or tour builds for venues & promoter;
  • Liaising with ticketing agents to confirm available announce & onsale schedules for promoter;
  • Assist promoter with reporting requests and set up ticketing agents back-end reporting access;
  • Creation of seating maps for events;
  • Liaise with promoter to confirm management contact lists for event builds & reporting;
  • Create reporting templates and documentation;
  • Reporting of ticket sales and distributing to internal and external contacts;
  • Assisting with customer communications from venue or promoter to ticketholders/ databases;
  • Maintain current records of venues, ticketing fees etc;
  • Management of digital event calendars and project timelines;
  • Liaising with venues;
  • Assisting with tasks from tour confirmation and announce right through to post show settlement phase;
  • Data collection, security and sharing;
  • Answer ticketing enquiries from promoters;
  • Manage artwork and copy deadlines for event builds;
  • Assist with Festival ticketing tasks during peak season;
  • Care-take of higher-level roles when Ticketing Manager is on annual leave;
  • Other ad hoc admin and projects as they come up;
  • And more tasks not listed above

To apply, please send a resume to [email protected]

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Job Title: Digital Developer (Website & Technology)
Division/s: Secret Sounds Group
Reports To: Group Marketing Manager
Location: Sydney

Closes: Wed 27 Oct 2021 

Secret Sounds marketing team is currently searching for an established website developer and keen music lover to join our digital team.

The core function of the role is to provide the development and maintenance of the Secret Sounds group’s current and upcoming digital assets – websites, apps, and technology-related projects. We are looking for an outstanding web developer to be responsible for the coding, innovative design, and layout of the group’s many websites. Web developer responsibilities include building our website from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function. Ensuring all platforms are market-leading and assist in the creation and management of the Secret Sounds digital ecosystem.  Providing weekly website analytic reports and insight to the team.

As the Digital Developer your core responsibilities would include the following:

  • Writing well designed, testable, efficient code by using best software development practices
  • Creating website layout/user interfaces by using standard HTML/CSS practices
  • Integrating data from various back-end services and databases
  • Gather and refine specifications and requirements based on technical needs
  • Be responsible for maintaining, expanding, and scaling the groups collection of sites
  • Stay plugged into emerging technologies/industry trends and apply them into operations and activities
  • Cooperate with web designers to match visual design intent

Key Selection Criteria: 

  • A passion for music and an understanding of the Australian music landscape
  • A great understanding of digital user experience
  • A strong digital knowledge both strategic, creative, analytic & implementation
  • Leadership & education skills, willing to implement & lead internal training programs
  • Incredible organisation and communication skillset (Must have advanced, English written and verbal skills)
  • A flexible attitude to working hours, especially around event launches and show days
  • Good problem diagnosis and creative problem solving skills
  • Reliable, motivated, and energized by a fast-paced work environment, learn rapidly and master diverse web technologies and techniques

Experience Requirements:

  • 4 -7 years’ experience working across website & app development
  • Proven working experience in web programming
  • Strong programming skills and in-depth knowledge of modern HTML/CSS
  • Familiarity with at least one of the following programming languages: PHP, ASP.NET, Javascript
  • A solid understanding of how web applications work including security, session management, and best development practices
  • Hands-on experience with network diagnostics, network analytics tools
  • Basic knowledge of Search Engine Optimization process
  • Bonus: Adobe Design Suite, Google Marketing Products (Tag Manager / DCM / Ad Words / Analytics) & Facebook Ad’s Manager, CRM Management, Microsoft Office Suite (Excel, Power Point, Outlook)

To Apply:

Please send a resume and cover letter to [email protected]secretsounds.com. Your application should include an up to date resume and cover letter addressing how you meet the requirements for this role.

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